Imports
We take delivery straight from your manufacturer, including logistics coordination and customs clearance.
Full-service fulfillment for your e-commerce brand
We take care of fulfillment for you
You make the product. We do the rest. Warehousing, shipping, returns: we make sure every order reaches your customers quickly and cleanly. So you can focus on growing instead of on parcels.
These brands already
trust blue frame fulfillment
02 / The problem
Capacity that doesn't scale with you
Without a fulfillment partner, the one thing you lack is flexibility.
If your brand grows faster than planned, your capacity runs out. Orders pile up, delivery times go up, customers lose patience. When things slow down again, you are left with warehouse space, staff and fixed costs that keep running no matter how much you sell.
03 / What we take on
Six building blocks
One partner for the whole chain
We see ourselves as a partner who thinks ahead — from the goods at your manufacturer through your webshop to the support afterwards. You decide what we take on, we look after the rest.
Warehousing
Professional storage with real-time inventory management. You keep the overview at all times.
Webshop maintenance
We keep your online shop up to date, maintain your product data and take care of smaller adjustments. Want to sell on Amazon, in the TikTok Shop or on other marketplaces as well? We help you set it up.
Shipping
We pick, pack and ship your orders, tracking included. Usually processed within 48 hours, then 1–2 working days to your customers. Worldwide shipping at our rates.
Customer support
Our team handles your entire customer support, from enquiries and returns through to anything else your end customers need (reply within 24 hours).
Everything beyond that
Our services can be extended individually, from custom printed boxes to things that are not on this list yet. Tell us what you need and we will find a way.
04 / What you can rely on
Performance in numbers
No promises, just numbers
10,000+
Orders a month? Not a problem for us
< 1 %
Error rate when picking
48h
Maximum processing time for your orders
24h
Maximum response time in customer support, from one fixed contact person
From Frechen to your customer's front door: worldwide shipping, 1–2 working days within Germany. We add storage space at short notice when your volume grows.
05 / Intro call
Fast response
Tell us about your brand
- No obligation
- Reply within 24 hours
We talk through your product, your volumes and your processes. After that you get an individual quote that fits your brand exactly.
06 / How working together works
Four steps
From the first call to the first project together
-
01
Getting to know you
We talk about your product, your audience and where you stand right now. That is how we work out exactly how blue frame can support you.
-
02
Setup
Getting everything ready that you need: connecting imports and the warehouse, building the webshop, setting up shipping and support processes.
-
03
Go-live
Your shop goes live. We pick, ship and look after the first orders in support.
-
04
And from then on it runs
Transparent processes, reliable shipping and ongoing support. Whether it is a high-volume drop or day-to-day business: we work with the same care and always keep you in the loop.
07 / Why blue frame
Eight reasons
Not a standard package, but a plan built around your business
Built for e-commerce brands
We come from the creator economy and bring logistics experience with us. We know how online works: drops, momentum, community. And we know what has to happen behind the scenes to keep it all running. That combination is what makes us the right partner for your brand.
We ask: what do you need?
We do not sell you a standard package. We listen to what you need and build the process around it.
Open to any kind of setup
Pre-orders, selling from stock, custom boxes or some other special experience: we adapt to your brand and your drop.
Your sparring partner
We do not just pack, we advise as well. With honest feedback and our experience, we are beside you at every step.
Our warehouse is open, come and visit
You are welcome to come and see our warehouse in Frechen near Cologne at any time.
Webshop, Amazon and TikTok Shop — we know every channel
We do not just build your webshop, we know our way around other platforms too. We are a partner who does not stick to one sales channel, who can advise you and try new routes with you.
We stay in the background, you keep control
Your brand stays your brand. We are the tool, not the stage. You of course have the final say on everything your customers see from us.
Scales with you, peaks included
Black Friday or a viral moment: we ramp our capacity up for you at short notice, so you never run into our limits.
08 / Tracking made easy
Notifications · Live status · Returns
Your customers never have to ask where their parcel is
Every step notifies your customers automatically: packed, on its way, delivered. We are happy to write those messages in your brand's voice, and your customers can follow the current status live at any time. Returns stay simple too: request a label in the portal, send the parcel, done.
Your order is ready to ship
Track my shipment ›Hi Celine,
your order is being packed with care right now and will be on its way to you shortly.
Best regards
your support team
Your parcel is on its way to you
Track my shipment ›Hi Celine,
your order is ready for delivery. You can check the current status at any time under “Track my shipment”.
Best regards
your support team
Your order has been delivered
View shipping details ›Hi Celine,
your parcel has been delivered. Thank you for your order — we hope you enjoy it.
Best regards
your support team
We have received your return
Return details ›Hi Celine,
we have received your return. As soon as we have checked it, we will let you know about your refund.
Best regards
your support team
Estimated delivery time
Monday, 15:00 – 17:00
Out for delivery
- Packed
- At the shipping centre
- Out for delivery
- Delivered
- Out for delivery
- Shipment being sorted
- Parcel packed and handed over
Live status available any time
09 / FAQ
Answers to your questions
Frequently asked questions
01Who is blue frame fulfillment for?
For e-commerce brands, creators and artists. In short: labels of every kind. As soon as you sell products online and want to hand over the fulfillment part — you are in the right place.
02What does working together look like day to day?
Personal and straightforward. You get fixed contacts who know your brand, and you reach us not only by email but directly on WhatsApp. You can see your stock in real time at any point, and for drops or anything out of the ordinary we align with you beforehand. If something catches our eye, or you have a special request, we look for a solution together instead of saying no. Put simply: we are only happy once you are.
03How fast are my orders processed?
As a rule your orders leave our warehouse within 48 hours. For drops we are considerably faster, because we plan them together with you and ramp our capacity up on purpose. Within Germany the parcels then reach your customers within 1–2 working days.
04Which shop systems can you connect to?
Shopify, TikTok Shop and Amazon are part of our standard setup. Beyond that there are no limits for us: we build the integrations you need.
05How does working together start?
You fill in the form on our website or simply send us an email. We review your enquiry and get back to you within 24 hours to arrange a first call. Once we have agreed the basics of working together, we start with your first project — and, in the best case, with the beginning of a long-term partnership.
06What are your prices?
There is no off-the-shelf price list with us. Every brand is different, so we look at your project properly first and then put together an offer that genuinely fits you.
Your price depends above all on:
- how many orders you ship per month
- how many items an order contains on average
- how much storage space your goods need
- whether we also take on customer support and returns for you
Tell us about your brand and we will put together an offer tailored to your project.
10 / Get started
Reply within 24 hours
Ready to hand the work over?
Tell us briefly about your project. We will get back to you within 24 hours for a no-obligation intro call.
Prefer to write directly?
anfrage@blueframefulfillment.com